At Father Sons Shop, we approach every detail with the same meticulous care that defines our Classic Fit Shirts and Formal Pants collection. We understand that true sophistication requires not only exceptional craftsmanship in our garments but also seamless service in every aspect of your shopping experience.
Shipping Information
Order Processing
We process all orders with the same attention to detail that characterizes our premium collections. Orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and holidays.
Shipping Methods & Timeframes
We offer two refined shipping options to accommodate your needs:
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | Free for orders over $50 | EMS |
International Shipping Note: We proudly serve gentlemen worldwide, excluding select remote areas in Asia and other locations. Delivery times may vary for international destinations based on customs processing.
Returns & Exchanges Policy
Should any item not meet your exacting standards, our refined returns process ensures a resolution worthy of our brand reputation.
Refined Service Note: We maintain the same discretion in handling returns as we do in crafting our premium collections. Each return is processed with individual attention and care.
Eligibility Period
We gladly accept returns and exchanges within 15 days from the date you receive your shipment. This generous window allows you to properly assess your purchases and ensure they meet your sophisticated standards.
Return Conditions
To maintain our quality standards and ensure the continued excellence of our collections, returned items must meet the following criteria:
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached and intact
- Items must be returned in their original packaging
- A copy of the original order confirmation must be included
Non-Returnable Items
In keeping with industry standards for hygiene and product integrity, the following items from our collections cannot be returned:
- Swimwear – Due to hygiene considerations
- Last Chance to Buy items – Final clearance merchandise
Style Advisory: Our “Last Chance to Buy” collection represents final opportunity purchases and is excluded from our returns policy to offer these premium items at exceptional value.
Return Process
Our streamlined returns process reflects the efficiency and elegance you expect from Father Sons Shop:
- Initiate Your Return Request
Contact our customer service team at [email protected] using the provided template below, or access your account dashboard if you purchased as a registered customer. - Await Authorization
Within 24-48 hours, you will receive a return authorization email with detailed instructions and a returns form. - Prepare Your Package
Include the completed returns form, original order confirmation, and all items in their original packaging. - Ship Your Return
Use any traceable shipping method to send your return to:
Father Sons Shop Returns
3231 North Kings Cross
Fayetteville, US 72703 - Confirmation & Refund
Once we receive and inspect your return, we will process your refund or exchange within 3-5 business days.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise. For exchanges of the same value, we cover the cost of shipping the replacement item to you.
Refund Timeline & Method
We process refunds with the same attention to detail we apply to our garment construction:
| Payment Method | Refund Timeline | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days after processing | Original payment method |
| PayPal | 3-5 business days after processing | Original PayPal account |
Please note that your financial institution may require additional time to post the refund to your account once they have received the processing notification from us.
Exchange Policy
We understand that perfect fit is essential to sophisticated dressing. Exchanges are available for size or color variations, subject to stock availability.
For exchanges of higher value, the price difference will be charged before shipment. For exchanges of lower value, the price difference will be refunded according to our standard refund policy.
International Returns
As we serve gentlemen worldwide (excluding select remote areas in Asia and other locations), international returns follow the same refined process. Customers are responsible for any customs duties or international shipping costs associated with returns.
Return Authorization Request Template
Subject: Return Authorization Request – Order #[Your Order Number]
Email to: [email protected]
Email Content:
Dear Father Sons Shop Customer Service Team,
I would like to request a return authorization for my recent order.
Order Number: [Please insert your order number]
Order Date: [Please insert order date]
Items to Return/Exchange:
Item 1: [Product Name, Size, Color]
Item 2: [Product Name, Size, Color]
Reason for Return/Exchange: [Please specify reason: size, style, defect, etc.]
Preferred Resolution: [Refund / Exchange for (specify preferred item)]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance. I look forward to your confirmation and further instructions.
Sincerely,
[Your Name]
Further Assistance
Should you require any clarification or personalized assistance with your return, our customer service team embodies the same refined approach that defines our collections. Contact us at [email protected], and we will ensure your concern receives the attention it deserves.
At Father Sons Shop, we believe that exceptional service is the foundation of lasting elegance. Thank you for entrusting us with your sartorial needs.